job specification

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

The Access Control Coordinator role is responsible for processing security and access permissions for various individuals requiring building access. They also serve as a customer service representative, assisting with access control requests and troubleshooting badge-related issues. Other responsibilities include managing inventory, generating reports, and assisting with alarm remediation.

Responsibilities

• Process security and access permissions for new employees, contractors, and visitors

• Answer incoming calls, chats, emails, and tasks to assist with access control requests

• Activate or deactivate badges and program access levels via CCURE

• Troubleshoot badge printer problems and manage supply inventory

• Operate internal programs to prioritize and manage incoming tasks

• Maintain and troubleshoot badge printers

• Assist with projects and badging events

• Generate reports from various systems

• Follow outlined procedures with attention to detail

• Maintain knowledge of access control policies and procedures

• Assist with alarm remediation

• Perform other duties as assigned

Skills

• High School Diploma or GED required

• At least one year of experience in a security operations center (SOC) setting or fast-paced technology-driven client environment

• Effective communication skills, both written and verbal in English and Portuguese

• Be a quick learner who can adapt to process changes and new tools

• Ability to work efficiently in a fast-paced environment

• Ability to lift up to 25 pounds

• Assertiveness with strong influencing skills

• Ability to interact well with various professional levels and across diverse cultures

• Action-oriented with a passion for efficiency and effectiveness

• Experience in a badging or access control setting is preferred

• Knowledge of CCURE or similar software

• Experience in international and virtual customer support

Compensation

Estimated Pay Range:

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.