job specification

We are looking for an Ivanti ITSM Specialist to take over the managed support and administration of an existing Ivanti environment. The main goal is to ensure platform stability, manage day-to-day operations, and support the ITSM application while parallel assessments are running.

Key Responsibilities

• Platform Administration: Handle day-to-day configuration and maintenance of the Ivanti ITSM platform.
• Queue Management: Manage incident and request queues, performing triage and ensuring timely resolution.
• User Management: Administer users, groups, and maintain the service catalog.
• Reporting: Generate and maintain dashboards and operational reports as needed.
• Maintenance & Support: Provide minor enhancements and break-fix support to ensure "nothing stops, nothing breaks."
• Vendor Liaison: Act as the point of contact with Ivanti vendors for technical escalations.

Technical Requirements (Must-haves)

• Experience: Proven experience administering Ivanti Service Management (ISM) or Ivanti Neurons for ITSM.
• ITSM Knowledge: Strong understanding of IT Service Management processes (Incident, Request, Change management).
• Reporting: Ability to run and customize reports within the Ivanti environment.
• Soft Skills: Proactive "keep the lights on" mindset, ability to work independently, and clear communication.