job specification

Operations Associate | Remote (Brazil) | U.S. Market

At Blue Dot BPO , we support U.S.-based companies in building efficient, scalable, and results-driven operations. We are looking for an Operations Associate who is analytical, highly organized, and has a strong sense of ownership to support and optimize critical operational processes in a dynamic, fully remote environment, working directly with the U.S. market.

This is a strategic position for professionals who want to grow in operations, project management, and business analysis while working closely with leadership and cross-functional teams.

What We Offer

• Fixed pay of R$5,000
• Full-time Brazil contract
• 100% remote , working directly with the U.S. market
• Work schedule: 1 PM to 10 PM (BRT)
• Long-term contract with growth opportunities
• International, multicultural, and performance-driven environment

Your Responsibilities

• Support the analysis and optimization of operational processes across departments
• Map workflows, identify bottlenecks, and propose improvements (SOPs and best practices)
• Support and/or manage cross-department projects, ensuring deadlines and deliverables
• Act as a point of contact between operations, leadership, and stakeholders
• Create operational reports, data analysis, and performance indicators (KPIs)
• Support strategic decision-making with data and actionable insights
• Ensure proper organization of documentation, processes, and internal communication

What We’re Looking For

• Bachelor’s degree in Business Administration, Management, Engineering, or related fields
• Fluent English (daily interaction with U.S.-based teams and stakeholders)
• Previous experience in operations, business analysis, or project coordination
• Experience working with U.S.-based companies
• Strong analytical skills and attention to detail
• Advanced Microsoft Excel skills (pivot tables, formulas)
• Ability to work independently in a remote environment
• Strong communication skills and ability to work with multiple stakeholders

Nice to Have

• Experience with project management tools (Asana, Trello, ClickUp)
• Knowledge of Business Intelligence tools (Power BI, Tableau)
• Experience in startups or fast-paced environments

Work directly with the U.S. market and grow your career in an environment that values ownership, structure, and results.

Apply now and become part of Blue Dot BPO.