job specification

- visit our website and learn more about us!What are we looking for: ✅ Customer Communication ExcellenceExperiecne working with international customers (North America & Europe)Advanced EnglishAbility to simplify complex technical concepts into clear, user-friendly languageConfidence to lead and manage customer calls independentlyA structured approach: problem → analysis → solutionStrong written & verbal communication (emails, calls, demos, KT sessions)Experience handling customer queries with ownership and minimal supervision✅ Technical Product Support ExpertiseExperience supporting enterprise products (SaaS or on-prem)Strong analytical and problem-solving skillsHands-on experience troubleshooting across:ApplicationsAPIsDatabasesNetworking & security layersAbility to go beyond ticket handling:Root cause analysisLog investigationAPI debuggingComfortable working in live production environments independently✨ Nice to have:Familiar with SailPoint tool.Knowledge and experience with cybersecurity and Identity and access management (IAM)Please, submit resumé in English.