job specification

The TIM is the Special Ops of the Integration team. You are the primary bridge between external POS (PDV) providers and Keeta's internal product. When an integration breaks in a way no one understands, you are the one who makes the first diagnosis. You also act as a Technical Sales Engineer, pitching our API to new POS partners. Beyond deep technical troubleshooting, you carry significant business responsibility: you use your professional network and influence to push API providers to prioritize Keeta's needs. You don't just follow a process; you build the Provider Playbook that the rest of the team uses to win.

• Act as the final escalation point for complex technical failures and API bugs.
• POS Knowledge: Approach and pitch Keeta's API documentation to potential POS partners to expand our integration ecosystem.
• Tool Expertise: Mastery of Postman, Log-reading, and database queries to investigate issues at the root.
• Documentation: Maintain clear, developer-friendly documentation for our integration standards.
• Playbook Architecture: Translate complex technical/business interactions into clear, repeatable Standard Operating Procedures (SOPs).