job specification

Job Title: Technical Program Manager/Delivery Manager

Duration: Fulltime with CriticalRiver

Location: Brazil/Costa Rica

Need to support PST timings

Job Profile:

• Manage delivery for our key customers across all the technological tracks
• Manage and lead teams across technologies, fostering a collaborative and productive work environment.
• Ensure regular updates to customer stake holders sent through WSRs
• Conduct MBRs and QBRs
• Achieve high customer delight

Roles and Responsibilities:

• Ensure projects are delivered on time, within scope, and budget by working with technology teams.
• Work closely with customer stake holders and ensure the project scope is well understood and documented as per the defined standards
• Manage and lead teams across technologies, fostering a collaborative and productive work environment.
• Work with PMO and ensure quality control procedures to ensure high standards in the delivery.
• Act as a delivery point of contact for Customer, Understanding the Customer, managing expectations and ensuring highest customer satisfaction.
• Service/Project Review meetings with Customer and Management
• Adopt customer specific processes and methodologies.
• Proactively Identify, evaluate, and mitigate project risks effectively.
• Ensure that the project teams meet SLAs and avoid service credits / penalties.
• Drive continuous improvement initiatives to enhance project delivery processes, methodologies, and best practices.
• Utilize effective conflict resolution and negotiation tactics to maintain high-level performance within service teams.
• Establish and monitor KRAs and KPIs as performance metrics for team members.
• Support hiring the right resources for various tracks as the roles get identified by working with the TAG teams
• Ensure SOWs are signed and Invoices cleared on-time by working with finance teams and the customer stakeholders
• Continuously work with individual members in the project teams and ensure their contributions are made visible to customer in terms of activities/stories/Jira Tickets as applicable on a weekly basis and obtain continuous feedback on the performance of the teams and course correct as needed appropriately.
• Work with customer stake holders, identify the opportunities, proactively create proposals with efforts, solutioning and financials

Skills:

• Bachelor s or Master s degree in Computer Science, Information Technology, or related field.
• Proven experience in software development project management, must have worked with onshore/Nearshore/offshore model. Open to be flexible to be able to speak to teams in different time zones.
• Exceptional communication, interpersonal, thought leadership skills with the ability to effectively engage with customers, stakeholders, and cross-functional teams.
• Strong leadership and team management skills.
• Familiarity with various project management tools and methodologies (e.g., Agile, Scrum, ITIL).
• Problem-solving mindset and ability to manage complex project challenges